The Adjusters


Paul Mckenna,

Acii, Executive General Adjuster (EGA) | Mobile: +1 (416) 550•4979 | LinkedIn

Paul has been an adjuster since 1992. He has extensive experience handling a wide range of complex liability-based claims in both his 20 years as an independent adjuster and prior to that in management roles for a global insurer. His experience has been gained in Canada, the US, Ireland and the UK. 

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Paul previously held the position of Vice President of a multinational adjusting company before recently joining MGB. Paul is an Executive General Adjuster specializing in commercial and industrial liability claims. Paul has broad experience in handling claims under the following categories:

  • Commercial General Liability
  • Product Liability
  • Environmental Liability
  • Professional Liability
  • Wrap-up Liability
  • Host Liquor Liability
  • Directors and Officers Liability
  • Municipal and Provincial Liability
  • Aviation Liability
  • Fidelity

Samples of such claims include:

  • Product liability – severe burns to operator of ride-on lawnmower when fumes ignited
  • CGL – repairs to commercial fuel tank were followed by explosion and serious injuries
  • Environmental – Leak of entire contents of fertilizer from silo onto sensitive environmental sites
  • Environmental – Leak of fuel from underground supply lines
  • CGL – explosion at plastics plant damages and potential environmental concerns
  • Multi-million dollar theft of funds by security company
  • Wrap-up Liability – Tailings from project excavation migrated to neighbouring sensitive sites
  • CGL – Burning embers from lumber plant fire caused further fires downwind
  • Wrap-up – explosion from natural gas plant cause damage to neighbouring seabed and business interruption claims from local businesses
  • Professional liability – Errors in design of incinerator of radioactive waste
  • Crane collapse leading to multiple fatalities
  • Municipal liability – Heavy rainfall event lead to numerous residential sewer back ups and claim against municipal authority

Paul is an Associate of the Chartered Insurance Institute (London, UK) and a Chartered Insurance Practitioner.

Robert Prefontaine, 

Executive General Adjuster (EGA) | Mobile: +1 (416) 998•8690 | LinkedIn

Bob is a graduate of the University of Massachusetts and began his adjusting career shortly thereafter. Over a period of more than 3 decades, Bob has had the opportunity to handle very large and complex claims throughout North America and in parts of Europe.

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He has adjusted numerous Catastrophe losses throughout the Caribbean, the Southern United States and most recently as a result of Hurricane Sandy.

He has specialized in all manner of Commercial and Industrial losses and has handled numerous Energy related claims including two of the largest to have ever occurred in Canada.

Bob is fluent in English and French, has his FCIP designation, is an Associate Member of the LEA and is a licensed Independent Adjuster in all lines.


Neil Gibson,

CIP, Executive General Adjuster (EGA) | Mobile: +1 (416) 302•5952 | LinkedIn

Neil Gibson began his involvement in the insurance claims industry as a summer employee while attending the University of Western Ontario. In 1992 he began full time employment working on both property and casualty losses.

Between 1998 and 2001 he oversaw the day-to-day operations of Gaebel, Watkins and Taylor International’s New York City offices. He was previously the Entertainment and Contingency Practice Leader for a multinational adjusting company, and is the former President of the North American Contingency Association.

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  • Motion Picture and Television Production
  • Non-Appearance- Event Cancellation
  • Event and Venue Coverage
  • Music
  • Photography
  • Theatrical
  • Prize Indemnity
  • Over Redemption


  • Certified Insurance Professional
  • Licensed Independent Adjuster, All Lines


  • University of Western Ontario


  • North American Contingency Association panel sessions- Event Cancellation, Non-Appearance, and Internet Promotions (Use of the RNG).
  • Ontario Bar Association – Fairs, Festivals and Fundraisers
  • Entertainment Claim seminars for various companies and clients
  • Event Cancellation Claim seminars for various companies
  • Contingency Claims – Prize Indemnity and Redemption losses.
  • OBA Institute 2012 – Entertainment Program


  • Ontario Adjusters Association
  • Insurance Institute of Canada
  • North American Contingency Association


  • 2012 Stage Collapse – Property Excess of $2 million
  • 2012 Cast Film Production Losses – Extra Expense Excess of $1 Million
  • 2012 Faulty Camera Production Loss – Extra Expense Excess $1 Million
  • 2012 Event Cancellation – Extra Expense Excess of $1 Million
  • 2012 Prize Indemnity Claim Investigation – $1 Million
  • 2012 Online Game Promotion Security Assessment – $1 Million
  • 2012 Prize Indemnity Adjudication (Live Event) – $1 Million
  • 2011 Casino Prize Indemnity Security Review – $10 Million
  • 2011 Stage Collapse (Indianapolis) – Property and Liability Excess of $2 Million
  • 2011 Cast Television Production – Extra Expense Excess of $1 Million
  • 2011 Print Promotion Adjudication – Excess of $1 Million
  • 2010 Stage Collapse (Detroit) – Property and Liability Excess of $1 Million
  • 2010 Multiple Musical Equipment Losses (Nashville Flood) – Excess of $1 Million
  • 2009 Cast Fatality Loss – Extra Expense Excess of $5 Million

Layne Gardner,

BA, FCIP, CRM, Executive General Adjuster (EGA) | Mobile: +1 (416) 801•0832 | LinkedIn

Layne has been an adjuster since 1999. He became an independent adjuster in 2001. Throughout his career, Layne has gained experience handling claims in the following areas: Mining, Course of Construction, Manufacturing, Boiler Machinery and Business Interruption.

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Layne joined MGB after 7 years at a multinational adjusting company. Layne is an Executive General Adjuster specializing in commercial and industrial property claims. Layne graduated from Wilfred Laurier University and began his insurance career in 1999 with Royal and SunAlliance.

Example of these types of files include:

  • Rock Burst Damages in a copper mine
  • Hurricane Damage to Casino
  • Explosion at a lithium recycling plant
  • Tornado damage to an auto parts manufacturing facility
  • Water main break and extensive water damage to plastics manufacturing facility
  • Fire in an auto parts manufacturing facility

Along with his Degree from Wilfred Laurier University, Layne is a Fellow Chartered Insurance Professional (FCIP) as accredited by the Insurance Institute of Canada. He also maintains a Canadian Risk Management designation (CRM).



Ian Cheyne,

Senior General Adjuster (SGA) | Mobile: +1 (647) 621-1519 | LinkedIn

Ian began his insurance career in 2003 with a multinational firm and has worked in both Canada and the United States. He has handled large and complex losses throughout North America, specializing on film, entertainment and contingency claims, as well as commercial property losses Ian has worked several CAT losses in the Caribbean, England and North America.

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Ian’s areas of expertise include:

  • Film and Television Production
  • Contingency/Prize Indemnity/Cancellation
  • Commercial Property
  • Boiler and Machinery
  • Builders' Risk

Examples of these types of files include:

  • Production loss with equipment, props and interruption - $2 million
  • Production interruption loss - $750,000
  • Production equipment loss - $500,000
  • Production cast loss - $500,000
  • Fire at golf course - $1.4 million
  • Prize indemnity, tennis shot - $1 million
  • Water damages at commercial office tower - $5.0 million

Ian graduated from Queen’s University with an Honours Bachelor of Commerce degree. He is a Certified Insurance Professional (CIP), a Certified Fire and Explosion Investigator and a Licensed Independent Adjuster in all lines. Ian hold adjuster’s licenses in both Canada and the United States.

Ian has been a member of the North American Contingency Association for over ten years and served as the co-president of the organization for the 2013/2014 year.

Justin Do, BBA,

CIP, General Adjuster (GA) | Mobile: +1 (647) 938•4199 | LinkedIn

Justin has been an adjuster since 2008. He has experience handling catastrophic losses in Ontario and Newfoundland such as the Windsor flooding and Hurricane Igor. His experience includes Wrap Up liability, Builder’s Risk, Commercial/Industrial Property losses and Roofer’s Liability. 

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Justin started his career with a multinational insurance company handling property and liability claims. Since joining MGB he has gained experience with the following examples:

  • Burst sanitation line affecting approx. 20,000 pairs of shoes at a major department store
  • Theft of 1,600 feet of copper cable from Wastewater Treatment Plant expansion project
  • Ceiling collapses for of a newly constructed condominium under the Completed Operations – Wrap up liability
  • Fire to a Course of Construction fire hall on a Military Base
  • CAT losses for Hurricane Igor


  • Chartered Insurance Professional (CIP)
  • Insurance Institute of Canada
  • Honours Bachelor of Business Administration (BBA)
  • Wilfrid Laurier University


Anna Toner,

General Adjuster (GA)

 Anna began her insurance career in 2008 working for a leading loss adjusting organization in Ireland. In 2010 she joined a multinational adjusting company in Toronto, where she advanced to work as a Property, Entertainment and Contingency Adjuster for two years. Anna joined MGB in 2013.

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She has experience handling a wide range of Entertainment related claims including Photography & Film, Prize Indemnity including Hole-in-One and Hockey shot claims, Over Redemption, Internet Promotion and Gaming, Theater and the Performing Arts.

Her experience also includes Commercial Property losses, CGL claim investigation and quantification, as well as Wrap-Up Liability losses. Anna has a Masters Degree (Arts) from the University of Limerick, Ireland. She is currently working towards her Chartered Insurance Professional designation from the Insurance Institute of Ontario.

Anna is a member of NACA - North American Contingency Association, and the Insurance Institute of Ontario, and is working toward her CIP designation.


First Class Honours, Comparative Literature and Cultural Studies (MA)

University of Limerick, Ireland

Honours Language and Cultural Studies (BA)

University of Limerick, Ireland

Jennifer Pelkman,

General Adjuster (GA) | Mobile: +1 (416) 726•9205

Jennifer came to MGB Claims Consultants after working with two large independent adjusting firms over the course of 17 years. She is a General Adjuster, and holds her Adjuster’s License in all lines.

Jennifer has a wide range of experience which includes claims handling of both Property and Casualty losses for both Commercial and Personal lines.

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Jennifer's experience includes:

  • CGL Losses
  • Wrap Up Liability
  • Products Liability
  • Host Liability
  • Auto BI Claims Investigation
  • Fire losses in excess of $500,000
  • Arson Investigation
  • Appraisal Disputes
  • Jeweller's Block

EDUCATION: Chartered Insurance Professional (CIP)

Insurance Institute of Canada

Bachelor of Arts (Political Science)

The University of Waterloo



Scott Gibson,

BA, CIP, CFEI, Senior General Adjuster (SGA) | Mobile: +1 (647) 641•8237

Scott earned his BA in Law at Carleton University in 2001.  For 15 years, Scott worked as an independent adjuster for a national independent adjusting firm before recently joining MGB.  Scott has obtained his CIP and CFEI designations, and holds the title of Senior General Adjuster.  Scott has handled claims across Canada and in the Caribbean

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He has significant experience in the follow areas:

  • Commercial/Industrial Property
  • Professional Liability
  • Builder’s Risk
  • Wrap Up Liability
  • Equipment Breakdown
  • Appraisals

Examples of these types of files include:

  • 2010 Industrial Fire – Turbine Manufacturer $23.3 Mil
  • 2013 Heavy Equipment – Drag Line $2 Mil
  • 2014 Industrial Fire – Steel Plant $5 Mil
  • 2014 Commercial Fire – Multi Tenanted Building $2.3 Mil
  • 2014 Commercial Fire – Multi Tenanted Building $3 Mil
  • 2014 Wrap Up $8 Mil
  • 2015 Commercial General Liability – Roofing $2.5 Mil
  • 2016 Retail Fire – Department Store $6 Mil
  • 2017 Commercial Fire – Multi Tenanted Building $12 Mil
  • 2017 Industrial Fire – Manufacturing Plant $12 Mil
  • 2017 Commercial Fire – Golf Course $2 Mil

Darragh Lenahan,

CDIP, L.A., CRM, General Adjuster (GA) | Mobile: +1 (647) 988•4064

Darragh began his career in the insurance industry in 2008 with an adjusting firm in Ireland. During this time he obtained his Irish CIP designation and a diploma in loss adjusting via the Insurance Institute of Ireland. In early 2014 he joined a global brokerage firm in Toronto as a claims consultant and progressed to the position of senior claims consultant where he handled claims in Canada and across North America. Darragh joined MGB in 2017.



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Darragh has experience in Auto, Commercial General Liability, Large Government Infrastructure, Property and Construction (Wrap Up Liability & Builder’s Risk) claims including CAT work during the 2016 Fort McMurray wildfires.

Darragh is a member of the Insurance Institute of Ontario and is working towards his CIP designation.


  • Certified Insurance Practitioner (CIP)
  • Insurance Institute of Ireland
  • Diploma in Loss Adjusting (CDIP L.A.)
  • Insurance Institute of Ireland
  • Canadian Risk Management (CRM)
  • University of Toronto


Jessica Brown,

BA, CIP, Senior General Adjuster (SGA)  | Mobile: +1 (604) 367•8979

Jessica entered into insurance in 1999 as a telephone adjuster for a global insurance company.  Over the course of her early career, Jessica developed a multi lines skill set advancing her roles through field and into examining work.

In 2005 Jessica transferred to a niche commercial specialty insurer as an assistant claims manager and pursued a mixed desk of complex casualty files, multi-party litigation and property damage claims inclusive of overseeing the Strata program.

Jessica has over 18 years in the industry, and has held two claims management positions, with various insurance companies and has been an independent adjuster for the past four years; she brings a client focused approach to her work.

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Areas of Expertise:

  • Film and Entertainment Production
  • Cast/ Time Element Claims
  • Ski Hill & Sports Liability
  • Complex Commercial Casualty
  • Multi-Party Injury and/or Litigation Claims

Professional Designations

  • Chartered Insurance Professional (CIP)
  • Licence Independent Adjuster (Lvl II)
  • Bachelor of Arts, UBC

Tara Drabik,

B.A., C.I.P., Licensed All Lines, General Adjuster (GA)  | Mobile: +1 (416) 919•4119

Tara Drabik began her insurance career in 1996 working for an international insurer shortly after graduating from McMaster University with a Bachelor of Arts degree. She has extensive experience working both personal and commercial lines involving complex claims. Tara began her career in Personal Lines moving over to incorporate Commercial lines, as an Independent Adjuster in 2002.

Throughout her career, she has a wide experience handling claims for Liability, Casualty, Automobile Accident Benefits, Automobile Liability and Automobile Property Damages. She is also a Certified Catastrophe Adjuster. Tara is also Teacher Trained through the Insurance Institute and has taught C17; CIP Course.

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Tara has a wide range of experience which includes:

  • Control Adjuster for numerous Recreational Facilities and Child Care Centres; handling all the Facilities and Child Care Centre claims; including Abuse claims;
  • Municipality claims handling; Complex and Catastrophic Claims; Liability/Casualty and Automobile;
  • Presentations to Municipal Claims Committees;
  • Mediations, Arbitrations, Pre-Hearings, Trials;
  • Mortgage Broker Fraud claims;
  • Commercial General Liability Losses;
  • Automobile Bodily Injury including handling and investigation; Pre-hearings/ Arbitration/ Litigation;
  • Crime and Employee Dishonesty Claims;
  • Product liability
  • Manufacturer’s Liability;
  • Accident Benefits claims;
  • Catastrophic Accident Benefits Claims:
  • Commercial Property related Liability Claims;
  • Trip/Slip and Fall Claims;
  • Skating Rink Claims & Swimming Pool Claims;
  • Wrap-Up Liability;
  • Liquor/ Allery Restaurant Liability.


  • Chartered Insurance Professional (CIP)
  • Insurance Institute of Canada
  • Bachelor of Arts (Social Sciences)
  • McMaster University
  • Teacher Certification for CIP Courses
  • Insurance Institute


Garfield Adamson,

Garfield Adamson, Senior Adjuster (SA) | Mobile: +1 (647) 836•6072

Garfield Adamson began his insurance career in 1989 working for a major Canadian Insurance Company as a Road Adjuster.  In 2002 he joined an independent adjusting firm in Toronto as a Senior Adjuster.  His expertise includes the investigation, evaluation, negotiation and settlement of Accident Benefits, Bodily Injury and Property Damage claims.  Garfield has participated in numerous negotiation workshops and has attended various Conflict Resolution and ADR Training programs.  With his knowledge and experience he has been able to effectively represent various insurers in the handling and resolution of their FSCO Mediation files since 2004.

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  • Garfield joined MGB Claims in July 2016.
  • Garfield is a member of the Insurance Institute of Ontario and is working towards his CIP designation.

Hope Harman-Reid,

General Adjuster (GA) | Tel: +1 (416) 593•4444

Hope began her insurance career when she joined MGB in 2015.  She has experience as a Property and Entertainment Adjuster, handling claims related to Photography & Film, as well as Film and Television Production.  She is currently working towards her Chartered Insurance Professional designation from the Insurance Institute of Ontario.